Service Agreement & Refund Policy

1. Scope and deliverables

Your project scope is exactly what your package summary shows at checkout: the services, deliverables, milestones, and timeline you configured and reviewed. The scope also lists what's not included. Anything outside the agreed scope is quoted separately before any work begins — we never do unscoped work and bill you for it later.

2. How projects run

• Milestones: Build packages follow a structured 90-day delivery plan with defined milestones. Grow packages follow the durations you selected.
• Your dashboard: you track milestones, deliverable status, files, invoices, and our updates in your secure client dashboard.
• Communication: project updates are published in your dashboard, and you can reach us through the support channel there. We reply within one business day.
• Kickoff: work begins after onboarding is complete and payment is confirmed.

3. Payment terms

• The total price is the amount shown at checkout — no hidden fees added later.
• Build packages are paid per the published payment schedule (full payment or deposit plus milestones, as shown at checkout).
• Grow packages are billed per the durations and schedule shown in your configurator summary.
• Payments are processed by our payment provider. We never see or store your card details.
• Invoices and receipts are available in your dashboard.

4. Revisions

Each milestone includes structured review rounds, defined in your package scope. You leave feedback in your client dashboard; we revise and re-submit. Additional revision rounds or out-of-scope changes are quoted separately — and only done with your approval.

5. Refund policy

Because work begins immediately after onboarding, refunds are tied to unstarted milestones:

• If you cancel before any milestone work has started, you're entitled to a full refund of the unstarted portion of your package.
• If a milestone is in progress, that milestone's fee is non-refundable; remaining unstarted milestones are refunded per the agreed payment schedule.
• Completed and approved milestones are non-refundable.
• Refund requests go to hello@atvesto.com. Approved refunds are processed to the original payment method.

6. Your responsibilities

• Provide accurate business details and assets through the onboarding flow.
• Respond to review requests and approvals — timelines depend on your responsiveness. We'll flag anything that could shift the schedule.
• Ensure you have the rights to any content you provide (logos, photos, copy, product images).
• For dropshipping: product availability, supplier reliability, and payment-provider eligibility depend on your market — we'll tell you what's realistic during onboarding.

7. Ownership

Once paid for, all deliverables — store, designs, copy, creative, and source files — are yours. We may ask to feature completed work in our portfolio; we only do so with your written permission.

8. Timelines and delays

The 90-day Build structure assumes timely feedback and asset delivery from you. If your responses are delayed, we'll adjust the timeline transparently in your dashboard. If we're delayed on our side, we'll tell you early and revise the plan.

9. Termination

Either party can terminate a project with written notice. On termination, you pay for completed and in-progress milestones; unstarted milestones are refunded per section 5. You'll receive all completed deliverables and source files for work you've paid for.

10. Changes to this agreement

The version of this agreement in effect at checkout governs your project. We may update it over time; the updated version applies to new purchases only.

11. Contact

Questions about this agreement or a refund: hello@atvesto.com.